Return policy

100% GUARANTEED RETURN


For us Treasures Lab, the customer is our first priority! We do our best to make your shopping experience safe and enjoyable.

Our policy lasts 30 days. Unfortunately, if 30 days have passed since your purchase, we cannot offer you a refund or exchange.


To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in its original packaging.

Additional non-returnable items:
Gift cards

To complete your return, please contact our customer service at support@treasureslab.com within 30 days of delivery.

Do not send your purchase back to the manufacturer.


Reimbursements (if applicable)

Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the acceptance or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a certain number of days.

Delayed or missing repayments (if applicable)

If you have not yet received a refund, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Then contact your bank. There is often a processing time before a refund is posted.
If you've done all this and you still haven't received your refund, please contact us at support@treasureslab.com.


Exchange (if applicable)

We will only exchange goods if they are faulty or damaged. If you need to exchange it for the same item, please email us at support@treasureslab.com for details.


Shipping

You are responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. When you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged item to reach you may vary.

If you're sending an item over $75, consider using a traceable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.