FAQs

Your questions - Our answears!

How can I contact Treasures Lab?

Simply send us a message HERE!

  

What payment methods do you accept?

We accept all major credit cards: Visa, Mastercard, American Express(AMEX), Apple Pay & PayPal.

 

When will my order be processed?

Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. (We don't ship on Sundays!)

Please allow extra time for your order to be processed during holidays and sale seasons.

 

How long will it take to receive my order?

Once you place your order, please allow 3-5 business days to process your orders. After that, it will take 12 - 20 business days for delivery in the United States, and 15-30 business days for international orders (depending on location).

 

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

 

Where is my tracking number?

The order processing time might take up to 1- 2 business days. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you via email. 

However if you don't get one in 3-5 business days, shoot us a message at support@treasureslab.com and we will send you the tracking number and all the information you might need!

 

I ordered 2 or more items, why did I only receive one?

When you order multiple items at a time they might be shipped separately as products are shipped from different warehouses. You may receive one item before the next. So don't panic if you don't receive all of your items at once... they will get to you!

 

I need to cancel or change my order how do I this this?

If you need to cancel or makes changes with your order you will need to contact us  within 24hrs of placing the order.

 

How do I return an item?

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved. For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.

 

Will shipping be covered for my returns?

All return shipping fees and other miscellaneous fees are the responsibility of the customer.

 

What if the item(s) I received are defective/incorrect/damaged?

Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

 

How long is the returns process?

Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

 

When will I receive my refund?

All refunds will be credited to your original form of payment.

PayPal will take care of as soon as possible!